PGDM - Finance & Marketing · 7+ Years Experience

Akber Alam

Order-to-Cash Specialist & Finance Automation Expert

OTC - Order-to-Cash Cash Application Invoicing & OM Collection AR Automation Team Management
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Finance Leader Who Automates What Others Do Manually
Profile

Experienced O2C and Accounts Receivable professional with 7+ years of expertise in Cash Application, Reconciliations, Billing, and AR Operations for US & Canada clients. Skilled in process automation, team management, and improving operational efficiency through automation and process improvements.

Strong knowledge of Oracle, Advanced Excel, Macros, and financial reporting with a proven ability to reduce manual work, maintain SLA adherence, and deliver accurate results in fast-paced environments.

Objective

Seeking a challenging role as an Accounts Receivable / O2C Lead where I can utilize my experience in finance operations, automation, and leadership to improve business processes, enhance operational efficiency, and contribute to organizational growth through effective financial management and process excellence.

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Years+ Experience
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Team Members Led
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% Time Saved via Automation
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Major Automations Built
Career

Work Experience

Jul 2025 – Present
Management Trainee — Order to Cash
Genpact (India) Private Limited · Noida, UP
  • Managing a team of 9 members — overseeing performance, work allocation, and KPI adherence in the full O2C cycle
  • Developed and implemented SOPs for Cash Application, Invoicing, and Order Management, improving team productivity and SLA compliance
  • Primary escalation point for client billing discrepancies and disputes, maintaining strong client relationships
  • Managed timely payment applications via Wells Fargo and BNY Mellon Bank portals, integrated with Oracle for US & Canadian customers
  • Delivered daily financial reports: LockBox, Identified/Unidentified, AR Detailed Progress, and Closing reports
  • Led successful business transition for USA/Canada accounts
Oct 2023 – Jul 2025
Process Expert — OTC (Cash Application & Invoicing)
Xceedance Consulting (India) Private Limited · Gurugram, Haryana
  • Assigned and monitored daily tasks; reviewed financial transactions for accuracy and compliance
  • Managed end-to-end O2C and AR processes — cash application, billing, and reconciliations
  • Resolved unapplied/misapplied/suspense payments, overpayments, refunds, and write-offs
  • Analyzed aging buckets, past-due accounts, and bad-debt recovery
  • Identified process inefficiencies and implemented improvements; coached team members
  • Participated in business reviews and client meetings, presenting data insights and operational updates
Mar 2021 – Oct 2023
Analyst — OTC (Cash Application)
Johnson Controls (India) Private Limited · Gurugram, Haryana
  • Applied incoming customer payments (ACH, wire, credit card, lockbox, cheque) against correct invoices in Oracle with zero unapplied cash
  • Investigated and resolved payment discrepancies, short-payments, and misapplied transactions
  • Prepared daily/weekly/monthly reconciliation reports and cash receipt summaries for month-end closing
  • Collaborated with Treasury, Collections, Billing, and Onshore/Offshore teams for remittance resolution
Apr 2016 – Feb 2019
Junior Accountant
The Professionals · Kishanganj, Bihar
  • End-to-end bookkeeping: sales/purchase entries, bank transactions, journal postings, payment reconciliations
  • Prepared and filed GSTR-1 and GSTR-3B for multiple clients within statutory deadlines
  • Supported auditors with audit file preparation and account reconciliation
  • Filed Income Tax Returns (ITR) for clients with accuracy and regulatory compliance
Capabilities

Technical & Domain Skills

🏦 O2C & Finance
Cash Application ACH / Wire Transfers Lockbox Accounts Receivable Invoicing Reconciliation Write-offs & Refunds Aging Buckets Collections Order Management
🛠 Tools & Software
Oracle ERP Get Paid GenWeb Tally Prime BBI / ARMS Advanced Excel Macros / VBA Power BI MS Office 365 Outlook
📊 Reporting & Analytics
Cash Receipt Summaries Unapplied Cash Analysis AR Dashboards Payment Source Analysis PMO Checks Quality Control Data Modeling DAX Functions
🤝 Client & Team
US / Canada Clients Client Escalations SLA Management Remittance Collection Team Leadership Onshore Coordination Onboarding & Training
⚙️ Process Improvement
SOP Development Workflow Automation KPI Monitoring Compliance Transition Management Operational Excellence
📋 Tax & Compliance
GST (GSTR-1 / 3B) ITR Filing Bookkeeping Audit Support Financial Accounting Data Security
Projects

Automation Achievements

⚡
Financial Reporting Automation

Designed and implemented a Macro-based automated solution at Johnson Controls to streamline the Identified/Unidentified Report preparation process.

⏱ 1 hour → 5 minutes
📬
On-Account & Suspense Report Automation

At Xceedance, automated the daily On-Account client report and Suspense report for internal collections team — both with automatic email delivery and standardized reasoning.

⏱ 20–45 min → 5 minutes
📊
Reconciliation & Cash Closing Report

Consolidated four individual reports into one automated final financial report, distributed automatically to Finance Team, Client, and Collections Team with all required attachments.

⏱ 1.5 hours → 10 minutes
🔄
Statement of Account (SOA) End-to-End Automation

Designed a full SOA preparation and distribution automation at Xceedance — eliminating manual processing entirely. Capable of generating and emailing thousands of SOAs simultaneously.

⏱ 5–10 days → 1 day (5 min each)
Qualifications

Education & Certifications

PGDM — Finance & Marketing
G.L. Bajaj Institute of Management & Research, Greater Noida
2019 – 2021
B.Com Hons. — Financial Accounting
Marwari College, Kishanganj · Finance, Accounting & Computer Applications
2014 – 2017
  • Power BI for Data Visualization — Interactive dashboards, data modeling, DAX functions, business insights
  • Microsoft Office Specialist (MOS) — Advanced Excel, pivot tables, dashboards, Macros/VBA automation
  • Marketing Analysis — Market research, customer segmentation, trend analysis, data-driven strategies
  • ITR Filing & Types of ITR — Various ITR forms, eligibility criteria, documentation, end-to-end filing
  • Genome AI — AI-based tools, automation concepts, AI models for productivity and data processing
  • Project Automation — Automating business workflows using digital tools to reduce manual effort
Recognition

Awards & Achievements

🥈
Silver Award - Certificate of Recognition
Genpact (India) Pvt. Ltd.

Received the Silver Cheer Award with 21000 Cheers Points for consistent performance, dedication, and contribution towards operational excellence and business success.

🥉
Bronze Award - Certificate of Recognition
Genpact (India) Pvt. Ltd.

I was honored with the Bronze Award - Certificate of Recognition from Genpact in association with Advantage solutions for exemplary performance and consistent demonstration of organizational values.

🏆
Champion of the Year 2024–2025
Xceedance Consulting (India) Pvt. Ltd.

Awarded in recognition of outstanding performance, dedication, and exceptional contributions to process automation and operational efficiency.

⭐
Star of the Month - Feb'2023
Johnson Controls (India) Pvt. Ltd.

Recognized for exceptional performance, commitment to excellence, and significant contributions to process improvement and operational efficiency.

Get In Touch

Let's Connect

Open to challenging AR/O2C Lead roles at reputed organizations. Ready to bring automation expertise, analytical precision, and team leadership to your finance team.

📞
+91 943 002 2565
✉️
akber.alam@yahoo.com
🔗
linkedin.com/in/akber-kne
Current Role
Management Trainee — O2C · Genpact India
Process Expert
Cash Application · AR · Process Automation
Target Role
Accounts Receivable / O2C Lead
Location
India (NCR / Open to Relocation)